Refund policy
We have a 5-day return policy, which means you have 5 days after your item/s arrive to request a return. After the 5 day grace period it is up to our discretion if the return will be approved.
To be eligible for a return, the item must be unused, and you’ll need the receipt or proof of purchase and photos of the product. Custom orders are FINAL SALE.
To be eligible for a return, the item must be unused, and you’ll need the receipt or proof of purchase and photos of the product. Custom orders are FINAL SALE.
To begin a return please contact us at leilanisbeautifulcreations@gmail.com . If your return is accepted, we will provide you with the instructions on how and where to send your package.
Items sent back without the correct documentation will not be accepted and returned back to you.
Damages
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Exceptions & Non Returnable Goods
Items damaged by the carrier are eligible for a replacement or exchange.
Custom orders can not be returned or items damaged by the customer.
Unfortunately, we do not accept returns on sale items.
Custom orders can not be returned or items damaged by the customer.
Unfortunately, we do not accept returns on sale items.
Refunds
We will notify you once the item/s have been received and inspected. We will followw up with an email and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Refunds typically take 3 - 5 business days to process.
We will notify you once the item/s have been received and inspected. We will followw up with an email and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Refunds typically take 3 - 5 business days to process.